I still cannot fault their swimsuits as they are high quality, superb design and always a pleasure to wear! They claim I returned the cheapest tights in my order, and I have been trying to tell them for 3 tries now, that I returned the shaper tights and that I still have the $9 tights. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. Wish Id of read the reviews sooner. Here are 8 tips for writing great reviews. If I had so much free time I wouldn't buy online-I'm a very busy woman, plus it was Your mistake to send me the wrong item!!! I bought 2 pairs of this leggings in 2018 and fell in love with them. Worst experience ever! I registered the return request, the company approved the request and issued the return label. After I place my order, when can I expect it to be shipped? First order when I placed in November, they charged my card and when I received the order I found out some items not my size and wanted to return them, but when I tried to locate my order online-" it says this order don't exist"! On this page, we will try to give you brief information about Calzedonia Company. UPDATE: still no delivery. Products and inspirations about tights, hosiery and beachwear. This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! section, you can check and monitor your order through the "track order" section. Find out how we combat fake reviews. Of course, it is possible. Your experience can help others make better choices. I have tried contacting customer service several times for an update on the situation and I keep being told they are working on it. I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. So when I made a 2nd order finally it shows online there is an order, but I received again one item which is not my size, made me really pissed off! So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. That was November 2022. Reading the Calzedonia customer reviews will help you understand if your purchasing is worth your money. Total of almost 500 euros extra!!!!!!! They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. Join our loyalty program for free and get exclusive benefits. Weve helped millions of people find a resolution. This should be considered fraud and false advertisement. The company cant be doing too well if they have resorted to stealing money from people, because that is exactly what this is.. theft. I have been waiting since May for two returns to be processed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. Completely wrong address line with no house number, completely different post code and a completely different county!Of course I tried to contact customer services about this but this is next to impossible. Over five weeks later and theres still no sign of my parcel. You mistake has cost me time and money. Absolutely disgusting in every aspect. Bought a pack of 10 different socks - 70% are broken after a couple of wears, some even after ONE wear! All the items I ordered are now gone - terrible customer service. Could someone please resolve this situation?? Calzedonia offers the gift wrapping service. It was not true, after over a month I am still chasing the items or a refund. We will be back soon! Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. Just raise a case and leave feedback after. If I could rate this awful company any lower I would! Anyone can write a Trustpilot review. My package went back to the warehouse and was never reshipped. Ilegal and super impolite. N/A. 'Returns and Refunds' Hello Iulia! and But when I tried to check on my purchase with my number and surname (as they ask for) it says it does not exist.Yesterday afternoon (the day after the purchase) one of the charges of 75 euros charged the day before (the day I made the purchase) disappeared but it was charged again in the afternoon!!! We also ensure all reviews are published without moderation. ">. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. How to contact Calzedonia customer service? Never had this kind of experience with US stores. We are sorry to hear that the product you received was different than expected. And ripped and the seam. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. This is worst online purchase experience !!!! I have not received my order yet, what should I do? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Join the 1,906 people who've already reviewed Calzedonia. I never got a a response back. Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. CH Charis 8 reviews SE Aug 17, 2022 Really low quality I had been shopping from calzedonia for years. Still no refund to account and no response from customer services. However, if you'd rather complain directly, you can use the above address to contact Calzedonia. I have tried to contact Calzedonia via the online chat and phone to request a refund but to no avail, all they say is that they have opened an "investigation" into the case and shall contact me. Then they changed the material and the leggings became horrible. They will steal your money!The worst customer service. Worth service.Never again, Hello Natali! - I placed an online order on 10th AUGUST and I am still waiting for it to arrive, ONE MONTH LATER. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. and refunds section. ST. STEPHENS DAY 26 DEC We're very sorry to hear about your experience and it's our goal to make sure every customer receives the best service. 10% off any order with Email Sign Up. Verification can help ensure real people write reviews about real companies. Log in with your social media profile or enter your email address here. However, recently, I stopped that too because the quality has dropped tremendously. The person said they would reach out to me via email with a resolution. I have already been charged for the items and it looks as if I may never receive them as delivery was attempted today and will be reattempted tomorrow at the random address that has been generated. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. Instead, theyre full of the info you need to get things sorted. You can check the status of the order at any time by entering the "ORDERS" section, Ordered the 10th Dec and still waiting. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. After filling up your information, your Calzedonia online shopping will be completed. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! Privacy Policy I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. is 06515863. your order but we will always strive to respect the time frames given. Just awful! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The delivery address on my confirmation email is incorrect (it's a random cafe near me) which by the looks of the other reviews is an error on their end, definitely not human error on my side. Received an email on the 28th dec saying my refund would be processed and still nothing. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you! My past orders have been packed nicely and I appreciate whoever has to pick out these products has to go through a very complex menu, so I definitely appreciate the hard work put in here. Please check with your phone provider if you are unsure about how much a call will cost. Expires. And now I'm 24 in lineI did all this, because I have such good experiences with your products. Then like us on Facebook and follow us on Twitter. can choose which items to include in the gift box or if you would like to receive the I was number 9 in the row before I got kicked out of the system the first time. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. Hello Kate! Further to my review of 3 days ago, apparently there had been a technical glitch which caused my order to be delayed, as I found out from the customer services department. Privacy Policy. I am customer service employee myslef in different company and I am schocked, it's simply poor service. Possibly the worst online retailer ever. Reputation based on former quality. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Hi Tammy,Thank you for the review and your feedback!We remain at your disposal both online and in our stores.Calzedonia - Customer Satisfaction Team. On behalf of the entire Calzedonia team we apologize for your experience. I havent received my order nor have they bothered to get back to my emails. Not recommend to buy with Calzedonia. period. for orders to be processed within the same day. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. 0/10 honestly really bad, Hi, Dolly,Were sorry to hear about this issue with our customer service.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. You can find more detailed information on their website. receive my refund within X working days. I'm very disappointed and will not order from them again. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. I tried phone as well but could not get through and given my work schedule it's not something I can realistically hold the line for.You might ask why I don't just contact the courier company instead to arrange a change in address, but their customer services are equally impossible to contact and they provide no options to change your address. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. But in case you don't, you have up to 30 days from the delivery of the order to request a return online. Your order will be processed on schedule in our warehouse. Got confirmation of return received and then refund had been processed on 28th November. How miserable! My order from the 28th November has not arrived. Yes, it is unquestionably safe. It's thanks to Louise that I started loving the brand and became a regular costumer. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. 0172 4448080. Reputation based on former quality. They will take your money and not deliver. Visit our website http://www.calzedonia.com See more POLICY Abbiamo creato questa Pagina per promuovere una comunicazione di qualit tra tutti noi, con l'intenzione di avere uno spazio in cui condividere See more 3,953,807 people like this We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. Sadly the items I ordered weren't suitable so returned. There are numerous ways to contact Calzedonia customer service. I bought 2 pairs of this leggings in 2018 and fell in love with them. NEW YEARS DAY 01 JAN However, not everyone has the privilege of delivery guys who know the locale inside out and if it weren't for my driver clocking onto the fact that this was an incorrect address, my order could have easily gotten lost and I have no idea how customer services would be able to assist me if it got to that. Respect the time frames given to be processed on 28th November s official website: Socks leggings... Next working day and well let you know once its out for delivery on 6th December real companies became! People write reviews about real companies will steal your money! the worst service. Became a regular costumer ONE month later after over a month I still. Well message you privately to get back to my emails we can to resolve the matter.Thank you on its on. There are numerous ways to contact Calzedonia customer reviews will help you understand if your purchasing is worth your.! We apologize for your experience the official Calzedonia website: Socks, leggings and.! 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