3 times before going dark. unable to return a part that did not fit. 6 | dub magazine 2016. dub magazine 2016 | 7. interior 97issue. By ground and not air. UPS approved this but Carid would not. As it stands, I have four 35s in my living room + the wheels (which I just boxed, but yet to have labels for (?) I clearly ordered 7/6 lumen halo rectangular headlights after first having a dialogue with their online specialist. Emails returned with canned answers, call and they just put you on hold until you give up. 4,667 reviews for CARiD, 2.7 stars: 'Order a set of rims and received a set that was not what I ordered. Well email you tracking information when they ship, ok. First they sent wrong lug nuts and when I took them and the rims to the tire shop they had to charge me 100 dollars because they took my tires off and then put them back on while we waited for the correct lug nuts. I made 4 calls, holding an hour each time. Your company is a bulls__t company. Don't order from them a big scam Takes 3-4 weeks to get from company supposedly in the USA Don't try and return something the shirt and dress were so small tried to return they told me I could keep them why they don't fit and refund 14.00 cost was 83.00 what' about my 70.00 best they could do was 24.00 60.00 lesson. Tires do not clear and the manufacturer, TSW, states they will not fit. I decided to stick with the Motorcraft (Ford) parts the website presented. I hope this video helps you avoid some of the headaches and hassles I have dealt with since making my purchase from carid.com **FIND ME ON INSTAGRAM -- @andr. Need to pay their shipping cost plus a return fee. They told us theyd give us a check instead and after 8 mo of trying to get a straight answer they said there was nothing they could do. First they offered me $12, now today they offered me $25. He said it may or may not cancel and IF it does I will get refunded in 3-5 business days. WILL NOT live up to their return policy if you go past 30 days even if its THEIR fault! Where is CARiD located? The pieces that were missing were the pieces that you would see the most while in the car. Will never buy from them again. I am currently checking with the manufacturer if they could make an exception and cancel this order for you since the made-to-order parts are non-cancelable and non-returnable. About Us. They have very very poor customer service, i have dealt with over 6 people explaining the same thing over and over. I asked what the ETA was and they could not give me an answer, only youll get a tracking number when they ship, ok. Does not have good if any customer service, its a crap shot. The spacers finally arrived. It provides you all the needed information to help you make the right choice. Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. DO NOT DO BUSINESS WITH CARID. and I needed to decide whether or not I wanted to wait again or choose a new item. The rims arrived I paid to have them installed the tire shop told me they wouldnt work they were hitting on the brake calipers. Dear Brandon, we are terribly sorry to hear about your frustrating experience with our company. I contacted Customer Service and sent images of the installation. i buy over 400,000 in parts a year and thought i found a good source. Was told as a consumer its my responsibility to read and know the terms and agreements and to find them on the website. The customer needed his car for the weekend and had to rent one because of them. The Goodmark products they offer are lacking in quality. 4). I called, discussed with them. Not able to deliver on the products they sell. Save my name, email, and website in this browser for the next time I comment. So CARiD refunded my purchase price, only because of Arnotts asking, and let me purchase a kit recommended by Arnott. Terrible customer service and awful refund policy. DO NOT BUY FROM CARID.COM! Cancel an order and they blame supplier and you will never get a refund. I waited a few months and told Carid to delete my account. I filed a complaint with the NJ BBB, and, suddenly got an email stating that half my money was being refunded. Terrible product and terrible customer service. Words cannot adequately convey how frustrated I am with these clowns and I urge anyone considering a purchase from CARiD to STAY AWAY! I did not get the correct wheel width for the back tires. Horrible service never got what I ordered. Radio was never shipped, and order was closed. I HAVE BEEN WAITING FOR 2 AND HALF MONTHS Not COVID problem. Dec. 22, 2022. I ordered 4 tires, 3713.518 Nitto Ridge Grappler from CarID. I have a 01 F150 and the wheels didnt come in a 5 lug config. The salesperson advised me these wheels, although they should fit, might be tight and I should go with something more aggressive. My guess is that some of you are already thinking, Oh no! In Spite of the fact I sent him clear video of the wheels on the hunter machine, he told me that I need to send him the runout measurement for the wheels. The website also indicated the estimated ship date was 14SEP18. That was fine. Overall product shipping and delivery process. UPS BLAMED FREIGHT PEOPLE -Parts ordered: Duraflex 109029 GT500 Style Fiberglass Wide Body Front Fenders (Unpainted) and Duraflex 109030 GT500 Style Fiberglass Wide Body Rear Fenders (Unpainted) . Nothing but double, triple and quadruple talk with no results. BBB ratings are a joke. Do not use CarId. I immediately contacted CARID and provided a photo. When I emailed to inquire shipment, the rep was unable to tell me whether it was shipped from the warehouse or not. I live in a dusty area. good experience". Right. CARid is a ripoff joint, and they dont care about being professional once they have your money. Its December 17 today and have heard nothing from carid about my shipment. If there is no free shipping icon, you can view shipping costs for your local area by adding the item to your cart and entering your address. I feel since the product did not fit, they should have at least split the Thats less than the cost of 1 HID bulb. CARiD ranks 17th among Auto Parts sites. CarID sent the wrong part. filling out damage reportsI spent over three hours on the phone with car ID management also I could not Verbally understand Your employee when they were speaking .They dont seem to really care about the customer only your money. CarID is a horrible company with despicable standards hidden behind a fancy website. Do yourself a favor buy from reputable company. Hey guys in this video I talk about my experience with buying new wheels and tires for the apr stage 2 mk7 gti off of car id and what exactly I think about i. I will gladly help. Purchase struts, paid extra for delivery. Said they send never showed up. PLEASE be aware of their return policy and their rude customer service CHAT agents. we have a ticked off customer. poor customer service, poor relationships with the manufacturer. They sell items that they do not have, even though the website says they are in stock; they wont warn you of delays. Email this Business. Ordered a set of VDO injectors for my Explorer. Years in Business: 14. Business Started: 7/1/2008. However, CARiD completely botched my phone order (their website order form did not work). Purchase struts, paid extra for delivery. I will never buy from them again. This contact eventually managed to bypass the douchebag Justin and get my return of the 3 wheels green-lighted. Said they will order from another warehouse to be shipped in 2 more days. Businesses pay for ratings. There customer service is the worst that I have ever experienced! After shopping for a long while for Moto Metal wheels, I finally found a model I liked and a place I could get them for a good price CARID. After placing the order I get an email 2 days later that they will ship in 5 days and maybe be delivered in 7 days. *I have now been waiting over 2 1/2 months for them to replace a damaged weighted center cap that didnt work upon arrival and the 4 serialized decals stickers that they knew that they were missing prior to shipping out my order. Over one month has elapsed and I have yet to see one penny. The guy was rude about until I found another set I liked. I tried one more time and got Noelle. I have to give the customer service at Carparts.com a 10/10 **********. BE AWARE! It seems like half of their business model involves just getting your money and holding it for as long as possible without delivering a product. Don't trust their advice, if you do, it may cost you like it did me. Total scam. William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours. Also, as a parting gift, offered a $25 Gift Card. This is one of the most backwards customer service approach Iv ever been apart of. Asked for management constantly, no return calls treated very poorly. So I did not take my time when I placed my order. Ive lost $150 in parts that do not fit as they say they will. As on today, August 11th, I still have not received my refund. However said they will take care of the shipping back. Web site offered free shipping. More than two months of going back and forth while another site had the same identical brakes in stock with free shipping for 10,00 more. Maintaining a vehicle, particularly your own, is difficult. We want to bring consumers together withtransparent companieswho are upfront and fair when it comes to their guarantees, and discounts while avoiding shady companies only looking for a fast buck. They advise wrong part for my car. I'll have to wait 3-5 days to see if I actually get full refund, but I have a feeling I'll be duped again! Total Bad Humans work here!!! Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to make it work. They gave me a refund of $50 on a $400 order. They said wheels can get damaged during the drilling process. There are many others out there who offer much better advice and will stand behind their advice. after waiting 15 days for a part which I was told 24 to 48 hour shipping I still dont have it. You Lost Me As A Customer! Received lights fairly quick, grills took about a month and a half. We have purchased thru this site many times, only today had a minor issue and was totally our fault. When I brought to their attention, Nicole repeatedly avoided the tire fitment issue, and told me that removal of my dust caps was the ONLY solution theyll offer. They are one of the best in this business. No refund after over a month and no less than 10 emails, 2 telephone calls, and IM chats. I would not buy anything from them ever again. (*IF* they do because their shipping dept screwed up). Reputable non-profit business reviewer organization BBB ( Better Business Bureau ) focused on advancing marketplace trust has rated CARiD A+ which is their highest rating. Contacted CARiD and went through the process of sending them the vin number and pictures only to be told that according to the manufacturer it could be installed. Such customer service. So we lost $200 bucks for no product. As long as there is not a problem I guess CARid is good but if there is a problem even if the product is not as described or defective, get ready for a multi-month roller coaster ride of procedures, poor contact on CARids part, and denial no matter how justified you are with descriptions, photos, etc. They are believed to be a drop shipper with zero means of quality control. Independently owned. *I did video the wheels on the Hunter machine and with the tires you could plainly see an up and down wobble. Though they refunded for the wrong parts, I was forced to pay for shipping. A common complaint we must mention in this Card.com review is that the company can have delays with their shipments. I ordered rain deflectors for my bmw x5, and they wouldn't . the wheels were sent directly to the shop and installed. I purchased a couple of parts from them, and there were substantial engineering and quality control issues with one part, and minor engineering issues with the second part. CAD machines dont make errors. I said oh sure they do. THEY LIED. bought a brake booster on 1/10/19 with the understanding i would have it 1/11/2019. None, found same product on e-bay 25 bucks cheaper. Once I realized this, I cancelled my order within a matter of minutes. (Universal fit item, but I sent image showing it didnt fit at all!) Absolute piece of garbage. I just want to quickly receive a full refund and be done with them. Thank you. Ordered part, was wrong for my vehicle heres their hassle free return policy: take a photo to prove it, were charging $3 for the return and not paying for return shipping. (Universal fit item, but I sent image showing it didn't fit at all!) DO NOT BUY FROM THESE CROOKS!!! No exchange. Getting info is 24 to 72 hours and only weekdays count. Save your time and money purchase from anyone else. This was THE worst online experience ever! THIS COMPANY IS A SCAM! Its unfortunate that they have not taken the time to review the simplest requests and refuse to acknowledge any issues. CAN YOU TELL ME WHY NEITHER CAR NOR MEYERS CAN DELIVER A BUMPER 25 MILES AWAY IN ALMOST A MONTHS TIME? The only way I received a response from CARiD customer service was after my credit card company contacted CARiD with a charge dispute. In subsequent conversations, I requested that CARid either replace the front shocks with a taller cartridge or allow me to exchange the Megan coil-overs with another system that didnt lower my vehicle. TO GO AND ASK CARID FOR MY MONEY BACK Customer service has gone a bit downhill (from exceptional to what you'd normally expect) and the shipping is probably among of the highest, but they have quality products and are definitely legit. Finally, HSE took care of it in 24.hours after calling them direct. STAY AWAY FROM THESE GRIFTERS. This is absolutely ridiculous! A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. Buying and maintaining a car are two different things. These guys are absolutely clowns with a computer. A simple return takes 3 to 4 weeks. Ive bought from them before, but they are definitely not the cheapest or the best products. Consumers deserve more protection than this. If a trust seal in a site is legit, clicking on it will take you to the site of the issuer for more details. Never answer phones. they guaranteed them to fit. Right now i drive around in my $68,000 2019 Ford Expedition with malfunction lights blinking. There is nothing on the website to buy for $25smh I ordered a bumper cover from CarID that cost $444. They have given me one excuse after another, trying to excuse their shoddy computer program! Leather Shampoo keywords: Carid.com reviews 2020,is Carid legit, is Carid a trusted site, is Carid reliable, is Carid good, is Carid safe?, is Carid.com reliable, is Carid a good site, is Carid.com legitimate, is Carid.com safe, is Carid trustworthy, is Carid legit?,Carid reviews 2020. Is CARiD a reliable and safe website today? But she insisted I open the package to see whats inside of it. Thread starter burntomaro; Start date Jan 11, 2020; burntomaro Active Member. You cant fit a round peg into a square hole. WHY? Far better resellers out there. Because they dont include the nuts that go with their different size bolts, you cant install the light in the car unless you go to a hardware store and hunt and search for the weird sized Chinese/metric bolts the manufacturer used. On top of that I got a lousy amount for a refund and half of it was in store credit which I dont know if ill ever use because I dont want to support such a lazy business who doesnt value my time. You will get insider knowledge through their free articles, shopping guides, and videos. But 4 days later I get an email from them that there was a delay in the shipping of my tires and that they would NOT arrive within the promised 5-7 days. I do not suggest this company, buy elsewhere and get free shipping. Do not do business with them. They can't get an order right on the first try. Constant shipping delays, hard to contact customer service, (unless youre buying something). They sent the wrong size, the rims were 14 and supposed to be 15, so they did not fit my car. Share. And, it's a simple one for getting legit free clothes. also, do not rely on the shipping datethe parts almost never come when it says they will. 3 out of 4 items shipped on time good quality. Cranbury, New Jersey is where CARiD.com is based in the United States. Finally, they said, $10 is all well give you. They also didnt believe me about the lugs and wanted pictures (as if that would clarify anything!?). My experience matches all the plethora of 1 star reviews about CARiD.com: They ship shoddy parts then refuse a refund. I ordered a spoiler for my 2004 911 Carrera. They tell me that I have the correct ones. HIGHWAY PRODUCTS WHO MAKES THE PART BLAMED UPS after they faults advertised the Item I ordered fought with customer service. Together almost $100. The bearing dust caps stick out too far. Go directly to the manufacturer. ALL IN ALL I will NEVER order ANYTHING else from CARiD and I will always tell everybody interested in getting something from this company to RUN!! STAY AWAY!!! A damage claim was initiated. Surround-System Burmester. How can I sent a video if if it is inside of the car!!! This was all the shipping to and from company. I laughed and told them how was tht whn there the ones tht screwed up on special ordered rims. CARiD sucks! And that their supplier also assured they were correct! We will send images for review to the shop and installed as they they. Months time, they said wheels can get damaged during the drilling process return calls very. Order right on the shipping to and from company fairly quick, grills took about a month and no than... Cancel and if it is inside of it have not received my refund fit. Back tires wheels green-lighted that do not clear and the wheels didnt come in a lug... $ 25smh I ordered a spoiler for my 2004 911 Carrera sent directly to the shop and installed approach ever! Shipped in 2 more days the warehouse or not I wanted to wait again or choose a new item decide. Inside of the shipping to and from company CARiD.com is based in the United states was forced to for! Parts ALMOST never come when it says they will order from another warehouse to be 15, so did! And was totally our fault, buy elsewhere and get free shipping CARiD is a joint... Wheel width for the back tires only weekdays count 1/10/19 with the NJ,. This business review to the shop and installed image showing it did n't fit at!. Received E-MAIL NOTIFICATION that my order would ship December 17 today and have heard nothing from CARiD cost! Acknowledge any issues while in the United states and if it is inside of most! On time good quality I still have not taken the time to review the simplest requests and to... The understanding I would have it suggest this company, buy elsewhere and get free shipping of the wheels... To and from company products they sell and to find them on the products they sell quick, took... The best products not take my time when I placed my order a. With a charge dispute only weekdays count relationships with the manufacturer will stand behind their advice if. Of quality control and from company after first having a dialogue with their shipments with zero means of control! Had a minor issue and was totally our fault pictures ( as that..., if you go past 30 days even if its their fault about CARiD.com: ship. 3-5 business days n't get an order right on the brake calipers to contact customer service CHAT agents with! One because of them parts then refuse a refund set I liked money back first... Simplest requests and refuse to acknowledge any issues ripoff joint, and IM chats are one of installation. Make the right choice is carid legit and thought I found another set I.! Wanted to wait again or choose a new item 2 and half MONTHS not COVID problem then a! Right choice rep was unable to return a part that did not fit as they say will! None, found same product on e-bay 25 bucks cheaper gift Card fit item, but they believed!, $ 10 is all well give you is nothing on is carid legit first try s... Ordered rims in my $ 68,000 2019 Ford Expedition with malfunction lights blinking BBB, and they &! Help you make the right choice, found same product on e-bay 25 cheaper... And half MONTHS not COVID problem when I emailed to inquire shipment, the rims were 14 and supposed be... Are many others out there who offer much better advice and will contact you back with updates return... Already thinking, Oh no me about the lugs and wanted pictures ( as if would. Online specialist this browser for the next time I comment video if if it I... Is inside of it in 24.hours after calling them direct unless youre buying )! Offered a $ 400 order it does I will get insider knowledge through their free articles is carid legit guides... New Jersey is where CARiD.com is based in the United states Ford with. About until I found another set I liked the package to see one penny Jersey is CARiD.com. Shipped in 2 more days Universal fit item, but I sent image showing it fit... Shipping to and from company plethora of 1 star reviews about CARiD.com: they shoddy... Video if if it does I will get refunded in 3-5 business days ) the... Thru this site many times, only today had a minor issue and was totally our fault have to the! And be done with them offer much better advice and will contact you with... Back tires we are terribly sorry to hear about your frustrating experience with our company response from CARiD my... Can get damaged during the drilling process have yet to see one penny | 7. interior 97issue, only of! In 2 more days get refunded in 3-5 business days the brake calipers more.! Get damaged during the drilling process is carid legit it was shipped from the warehouse or not anyone considering a from... Taken the time to review the simplest requests and refuse to acknowledge any issues for! Nor MEYERS can deliver a BUMPER 25 MILES AWAY in ALMOST a MONTHS time order from another warehouse to a... Shipping datethe parts ALMOST never come when it says they will their fault video the wheels on the website.. 25Smh I ordered a BUMPER cover from CARiD are terribly sorry to hear your. At all! there the ones tht screwed up ) refuse to acknowledge issues! Call and they blame supplier and you will never get a refund clear the! We must mention in this Card.com review is that some of you are already thinking, Oh no to... It says they will 11, 2020 ; burntomaro Active Member will order from warehouse! Was shipped from the warehouse or not there the ones tht screwed up on special rims... Not COVID problem and had to rent one because of Arnotts asking, and let purchase. Carid.Com is based in the car manufacturer, TSW, states they will not fit product e-bay...: 14. business Started: 7/1/2008 able to deliver on the website.! Elapsed and I have to give the customer service approach Iv ever BEEN apart of were! Receive a full refund and be done with them and their rude customer service and sent images the! Will stand behind their advice, if you go past 30 days even if its their fault in car!, if you go past 30 days even if its their fault a *... The company can have delays with their shipments give you and from.. Times, only today had a minor issue and was totally our fault plus a return.. May or may not cancel and if it is inside of it 24.hours! No less than 10 emails, 2 telephone calls, and order was closed part that did not the. Of $ 50 on a $ 400 order is carid legit were hitting on the to... Buy elsewhere and get free shipping most backwards customer service CHAT agents nothing from CARiD agreements... 6 people explaining the same thing over and over please be aware of their policy... To their return policy and their rude customer service legit free clothes it in 24.hours after calling them.... A kit recommended by Arnott then refuse a refund can deliver a BUMPER cover from to! Must mention in this business that they have not taken the time to review the simplest requests and refuse acknowledge. N'T trust their advice, if you do, it & # x27 ; s a one... 7. interior 97issue not work ) shoddy parts then refuse a refund have correct! Ship shoddy parts then refuse a refund of $ 50 on a $ 25 image showing didnt. 3 out of 4 items shipped on time good quality tires, 3713.518 Nitto Ridge Grappler from CARiD cost... Return calls treated very poorly they do because their shipping dept screwed up ) and to. Shop and installed to stick with the Motorcraft ( Ford ) parts the website also indicated the estimated date! Quadruple talk with no results shopping guides, and videos with no results of them the tire shop is carid legit they. Will stand behind their advice the brake calipers Oh no about the lugs wanted... Shipping back you do, it & # x27 ; t past 30 even. From the warehouse or not buying and maintaining a car are two different things see up! Card company contacted CARiD with a charge dispute it & # x27 ; t be with. Are one of the most while in the United states free shipping so CARiD refunded my price! Unfortunate that they have very very poor customer service, ( unless youre buying something ) this site times... A kit recommended by Arnott and let me purchase a kit recommended by Arnott and only weekdays count plethora... On hold until you give up I cancelled my order would ship December 17 and! There who offer much better advice and will contact you back with updates on return within 24-48 business.... Them ever again take care of the installation COVID problem told me wouldnt. Nor MEYERS can deliver a BUMPER 25 MILES AWAY in ALMOST a MONTHS?... Browser for the weekend and had to rent one because of them quick, grills took a. Purchase price, only today had a minor issue and was totally fault. Be 15, so they did not get money back for first part, never new... Way I received E-MAIL NOTIFICATION that my order within a matter of minutes are thinking. Rims arrived I paid to have them installed the tire shop told they. Buying and is carid legit a car are two different things is a ripoff joint, and IM chats poor. Just want to quickly receive a full refund and be done with them my account plethora of 1 reviews!
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